Group Therapy

We want you to get the care you deserve

Terms & Conditions for Hypnotherapy & Psychotherapy Appointments

We reserve the right to change these Terms and Conditions at any time, and you agree to abide by the most recent version of this Terms and Conditions Agreement each time you view and use the Website. You are accordingly advised to consult the Terms and Conditions Agreement each time you view and use the Website. Do not use the Website if you do not agree to all of the following Terms and Conditions.

 

It is also important to remember that even though Hypnotherapy works for one person for a number of factors it may not work for everyone and in regards to that Results are not guaranteed and may vary from person to person.

 

When we schedule an appointment for you, we deem that scheduled appointment as a definite booking and as such we will be investing preparation time prior to your appointment, in order to give you tailor-made treatment. Although standard techniques are employed, there is no such thing as 'standard, one-size-fits-all' therapy we have created that time personally for you.

 

*Disclaimer: Outcome of services rendered can vary on individual basis and no immediate permanent or guaranteed solutions can be provided in regards to hypnotherapy.
 

Clients often ask us if we guarantee the outcome of our sessions, Hypnotherapists, Counselors, Psychotherapists and even medical practitioners cannot guarantee any outcome. These modalities are not commodities.

 

Credit Card Number Required:

To secure the appointment a credit number and expiry date is required at the time of booking the initial first session.

In the event of not having a credit card then we reserve the right to ask for a bank deposit to our nominated account.
 

You have up until 24 hours (1 business days) before the scheduled appointment to cancel or change the appointment otherwise we reserve the right to charge the card holder for the FULL cost of the session.

 

If you need to change or cancel your appointment you will need to make those alterations at least 1 BUSINESS days in advance (Mon-Sat 10am-8.00pm Australia Melbourne time). So if your appointment is on a Monday, you will need to cancel it on the Friday before during business hours. If it is on a Tuesday, you will need to cancel the Saturday before during business hours and so on.

 

Changes or cancellations to appointments:

For changes or cancellations made less than 24 hours (1 business day) hours in advance. we reserve the right to charge the credit card holder the FULL price for the missed session. Missed appointments or late cancellations will be charged to your credit card. No exceptions.

 

Multiple Session Programs:

Multiple Session Programs are also subject to 24 hours notice of cancellation. If appointment missed then forfeit of appoint applies unless a $50 rebooking fee is paid via credit card.

 

Urgent/last minute appointments:

For urgent/last minute appointments made within the 24 hours (1 business day) period then the fee required for that appointment must be paid in full at the time of booking the appointment and is non refundable. No Exceptions.
 

Friends or family/multiple parties booking.

In the instance of a friends or family/multiple parties booking, where two or more sessions are booked on the same day and result in a late cancellation or in not showing up for the sessions this will result in the credit card holder incurring the charge of the FULL rate for those sessions, No exceptions.

*Disclaimer: We cannot guarantee specific results. Results can vary from person to person.

 

Percentage charge for card payments:

Credit card: we accept credit card payments either Visa or Mastercard however there is a 2% bank charge. We do not accept Amex or Diners.

Eftpos: There is a 1% charge for Savings or Cheque.

We reserve the right to change these Terms and Conditions at any time, and you agree to abide by the most recent version of this Terms and Conditions Agreement each time you view and use the Website.

*Disclaimer: We cannot guarantee specific results. Results can vary from person to person.